The crypto “safe wallet” call

Someone from your crypto exchange calls about a hacker on your account and asks you to move everything to a new “secure” wallet.

What it looks like

Phone call · Crypto exchange · Security team

"We've detected a hacker on your account. Move your assets to the new secure wallet we've set up for you — only you will control it."

How it usually ends

The 'secure wallet' was set up by the caller, who kept the keys. Exchanges never call to move your coins.

Red flags

Unsolicited call from 'support'
Request to move crypto to a new 'safe' wallet
Urgent threat of a hacker

A real case

A man posing as Coinbase support took about USD 16M from around 100 users with this script (Brooklyn DA, sentenced September 2026).

What to do

Hang up. Exchanges don’t phone you to move funds.
Never move crypto to a wallet someone else set up for you.
Check your account only through the official app.

Could you spot it in the moment?

In Painted Sky you’re born at random somewhere on Earth and live a whole life — and this scam is one of the fakes that can find you. Make the call yourself, then replay the same life with a lens that shows what was fake.

Play Painted Sky — free →